Return & Refund Policy

At Palm Pick, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return:

• The return request must be made within 14 days of delivery.
• The product must be unused, undamaged, and in its original condition.
• The product should be returned with its original packaging, accessories, manuals, and other included items, where applicable.
• Products that have been used, damaged, altered, or returned without their original packaging may not be eligible for a refund.

To start a return, you can contact us at palmpick.store@gmail.com. Please include your order number, reason for the return, and photos or videos of the product where applicable.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at palmpick.store@gmail.com with your order number and clear photos or videos of the item.

After reviewing your request, we will provide instructions for the next steps.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, where applicable. The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs are the responsibility of the customer.

If the return is due to a defective, damaged, or incorrect item, Palm Pick will review the case and determine the appropriate return or replacement arrangements.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. This may include products that have been opened or used where returning them would not be appropriate.

Exchanges

If you would like to exchange an item, please contact us at palmpick.store@gmail.com. Exchanges are subject to product availability and eligibility under this policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: palmpick.store@gmail.com
WhatsApp: +971 52 910 6355
Store: palmpick.store